Over and above the productivity enhancements we give by way of our professional services to keep your systems running, EZPC.Systems also raise your productivity by assisting your staff on query calls or whatever their needs may be. In fact EZPC.systems removes all the issues around ICT from the business, allowing you to do what you are best at. Why should the managers of company ABC who make widgets be required to know all about ICT Management, EZPC.systems can take that off your hands.
Due to the focus and systems of EZPC.systems we are able to provide fast response to all calls via multiple methods over South West Victoria. We operate under our internal SLA’s but if you wish to enter into an SLA agreement this can be done with negotiation.
Security is one of the focus points for EZPC.Systems as we have extensive experience and contacts in this area. We can guide and assist you in securing your information both locally and in the cloud.
Whatever your data protection needs are EZPC.systems can assist. We can support you in discovering what your needs are and then implement the system. We are experienced in a wide variety of systems and environments and can assist you in ensuring that your needs are met during the full system support lifecycle.
EZPC Managed Services Business model
When you enter into a Managed Service Agreement with EZPC.Systems we have an interest in resolving the problems with ICT in your company and not getting call backs. To be successful we need to minimize the interruptions to our clients ICT systems by whatever means necessary. This typically means support, user education, reporting, recommendations, and more.
EZPC.Systems will take a holistic view of your systems; we look at the whole picture and guide our clients and give them what they need to succeed. Typically ICT in Small to medium businesses is siloed due to the fact that there often isn’t a strategic goal in the direction of the systems. A PC is replaced here, a server there, but this leads to inefficiencies and missed opportunities.
EZPC.Systems believes that we will be able to save our clients money in reducing interruptions to their workflows and assist in innovating their businesses with evolving technology. Under a Managed Service agreement your staff can call us for any issue as often as they like without an additional fee.
At EZPC.Systems we believe that communication is one of the keys to success. This is why we always explain the issues as we see them in a language that you can understand. We target our communications to the audience that is listening.